Outsourcing Management and Governance

Calendar
Project Experience
Date
01.10.2014 - 31.07.2015
Location
Erste Group, Vienna

Description

company:
Erste Group Bank AG
start:
10/2014
end:
07/2015
project hours:
770
role:
project manager

 

project goals:
  • create a group wide outsourcing register containing captive and non-captive outsourcings
  • update existing outsourcing policy
  • group wide establishing of outsourcing governance role
  • update and improvement of outsourcing strategy
description:
based on the board resolution in summer 2014 the department IT strategy and governance received the task to improve the group wide outsourcing governance. Firstly data availability, reporting capabilities and transparency should be improved through creating an outsourcing register. In addition the existing outsourcing policy should be updated by putting a focus on processes, roles and responsibilities. This shall serve as basis for an improved group wide outsourcing governance. The roles of the group and local outsourcing governance officer's shall be defined and assigned in all the entities of the group based on the definitions of the updated outsourcing policy.
results:
  • outsourcing register
  • updated outsourcing policy
  • updated outsourcing strategy
  • improved outsourcing governance through clear and assigned roles and responsibilities